Academy Learning Labs

The Academy Learning Labs will occur on July 30, September 10, and September 24 from 3:00pm – 4:30pm EDT. 

The Learning Labs will give attendees an opportunity to share ideas and gain a new perspective on how to better manage your businesses or employees. These are interactive dialogues with other attendees and facilitated by industry experts.

Check out the topics below, and click here to sign up today - each Learning Lab is only $50 for NPMA members!



Academy Learning Labs Sponsored By





Customer Service: It's Everyone's Job



Presented by Mandy Berkowitz, Certified StoryBrand Guide, Communications Consultant, & President of The Image Marketing Group

Customer service is about more than solving pest problems. To make a real impact that increases profits, customer service needs to be a part of your culture. In this session, we’ll unpack how you create a culture of service, how you teach it, and how you hold your team accountable. 



Creating a Culture of Ownership


Presented by Andrew Klein, Assured Environments

Andrew Klein is a 30 year industry veteran who grew Assured Environments as a third generation family business from $3M to $32M before selling it to Terminix in 2019. Andrew attributes much of Assured’s growth and success to the culture of ownership that he and his father instilled in their team. Andrew’s presentation will focus on some of the key culture elements – including the creation of Assured’s ESOP.



Building a More Diverse Workforce



Presented by Shann Johnson, TER, LLC

This session will include interactive diversity exercises and will focus on understanding and establishing diversity and inclusion in the workplace. Attendees will walk away with a new perspective on why it's important to create a culture that will ensure positive growth in business and employees. 

Learning Lab Sponsored By



Sales Metrics/KPIs


Presented by Drew Scarbrough, Edge

Empowering your sales force throughout your organization to drive results through looking at the right numbers, at the right time, with the right people. Key performance indicators are great but how do we decide which ones will have the largest impact on results? How do we communicate these key metrics to the right people?



Creating a Leadership Development Program in Your Company



Presented by Gelair Butler, Rollins, Inc.

Improving the leadership bench and the quality of leadership ranks in the top of the list of the top issues that companies and their senior leaders face. Additionally, our business environments are rapidly changing and the time to ready our leaders is shrinking.  This session will explore a more agile approach to leadership development that you can embed in a leadership development program or use as part of creating a leadership culture.



Family Business - Transitioning Between Generations



Presented by Alfie Treleven, Sprague Pest Solutions

“Dad, just because you are Attila the Hun does not mean that I am Attila the Hun” and other famous generational family business moments will be explored during this Learning Lab. Well-run family businesses plan for and experience crucial transitional moments. If the goal is generational wealth, family businesses can be unique in delivering value to the family, coworkers, and communities these businesses serve. If you are an owner, manager, sibling partner, cousin collaborator or a coworker for one of the thousands of family businesses, you will undoubtedly take away something useful from this session!



Academy Learning Labs Sponsored By